DOUGLAS MACHINES
SERVICE DEPARTMENT
Fill out the service contact form for troubleshooting help, washer manuals and literature, or to schedule a service visit.
This could include a machine evaluation, annual health check, or a full refurbishment where necessary parts are replaced to return your washer to OEM standards.
ANNUAL HEALTH CHECKS
A two-day (max. 10 hours/day) service visit by a Douglas technician to thoroughly evaluate your machine, correct issues found, and install a Consumables Uptime Maintenance Kit. They may also provide basic at-the-machine operator and maintenance training.
After returning to the Douglas factory, your technician will send a report of any issues with a recommended parts list. Discounts are offered on any parts ordered from the recommended list.
INCLUDES:
- Inspection of all connections
- Issue repair
- Consumables uptime maintenance kit installation
- Basic operator and maintenance training
MACHINE EVALUATIONS
A one-day (up to 10 hours) service visit by a Douglas factory technician to thoroughly evaluate your washer. After the evaluation, your technician will send a report of any issues found and a recommended parts list to bring your washer to OEM certifications. Any parts ordered from the list are subject to generous discounts.
Evaluations Include (if applicable):
Inspecting All Connections
Repairing All Issues
Providing Operation and Maintenance Training
Inspecting All Subsystems*
- Electrical system components and control components
- Door switches, float switches, solenoids, gauges, pressure/temperature sensors
- Gas, steam, or electric water heating system(s)
- Complete washer cabinet, drains, floor, and door(s)
- Water supply NSF manifold, piping, and stationery/oscillating spray piping/jets
- Rotating wash hub, wash arm assemblies, and jets
- Recirculating pre-wash & wash tanks
- Pre-wash and wash pump(s)/motor(s)
- Rinse tank and rinse pump/motor
- Sanitizing rinse system
- Filtration components
- Steam exhaust fan(s)/motor(s)
- Racks, hold downs, conveyor belts, guide tubes
- Loading/loading components
- Drive components, bearings, shafts, gears, clutches
REBUILDS
Douglas technicians typically perform machine rebuilds subsequent to the machine evaluation. As a rebuild costs a fraction of a new washer, many clients choose this quicker, lower-cost alternative.
This service includes a fixed-price rebuild of your machine, and installing replacement parts to bring it back to OEM specifications. Technicians can also perform factory operation and maintenance training to ensure your machine runs efficiently for years to come.
We offer scheduling flexibility to work around your production schedules. Where applicable, we can also upgrade the user controls to the latest generation.
The machine rebuild comes with a 90-day warranty on all parts replaced and labor performed. Discounts are offered at the time of quotation and are based on the value of the rebuild.
SCHEDULE YOUR REFURBISHMENT/REBUILD OR SITE VISIT
Submit the form and we will contact you via email within one business day.